Executive+Summary+059

The Sydney Turf Club (STC) at both the Rosehill and Canterbury Racecourse sites have recently undertaken a large expansion of their facilities, which has resulted in a demand for increased employee numbers. The difficulty in efficiently training and upskilling the new staff members has resulted in STC approaching the Northern Sydney Institute to assist with the training. Further issues of shift work, inconsistent hours/days of work and geographical isolation of worksites has resulted in the search for an efficient and innovative approach to the training. It was considered by the NSI staff in the Tourism and Hospitality business line that there was an opportunity for the Australian Flexible Learning Framework to assist in the development of an e-learning solution which could address the STC needs. The proposed e-learning training solution will enable full time hospitality staff within STC to gain access to the learning elements of units of competency in the Certificate IV in Hospitality (Supervision) THH42602. The strategy includes the selection and adaptation of existing resources, to produce an interactive and engaging online teaching and assessment tool. This training solution will be developed and then piloted with a group of about 12 employees from STC. The outcomes will be reviewed and evaluated, and it is hoped that further units can be produced for online delivery during 2009 and beyond.